Privacy Policy

Effective Date: 1 July 2025

My Convenience Shops & Supermarkets, operated by The Convenience Shop (Holding) plc, respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our website, mobile app, and services.

1. Who We Are

Data Controller:
The Convenience Shop (Holding) plc
Registered Office: Convenience Shops & Supermarkets Head Office, No 8, Luqa Road, Qormi, Malta
Email: hello@theconvenienceshop.com
Company Registration No: C 63564
We are the controller responsible for your personal data.

2. What Personal Data We Collect

We may collect and process the following categories of data:

Identity Data: name, date of birth, gender
Contact Data: address, email, phone number
Account Data: login credentials, order history, saved preferences
Payment Data: limited payment details (e.g., last 4 digits of card), processed via secure third parties
Technical Data: IP address, browser type, device identifiers, location data
Usage Data: browsing behaviour, shopping history, app interaction
Marketing & Communications Data: your preferences in receiving promotional messages

We do not collect or store full payment information or sensitive personal data unless required by law or for legal claims.

3. How We Collect Your Data

Directly from you (e.g., account registration, placing an order, contacting support)
Automatically when you use our website or app (via cookies or analytics tools)
From third-party service providers (e.g., payment processors, delivery partners)

4. Why We Process Your Data (Legal Basis)

Under the GDPR, we only process your personal data if there is a lawful basis, including:

Purpose	Legal Basis
To process your orders and deliver products	Contractual obligation
To manage your account and preferences	Legitimate interest
To send you updates and promotions	Consent
To improve our services and website	Legitimate interest
To comply with legal obligations (e.g., tax, fraud prevention)	Legal obligation

You may withdraw your consent for marketing at any time by using the unsubscribe link in our emails or contacting us.

5. How We Use Cookies

We use cookies and similar technologies to:

Enable website functionality and security
Personalise content and remember your preferences
Analyse site usage for performance improvement

You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

6. Sharing Your Information

We do not sell your data. We may share your information with:

Our trusted delivery partners
Secure third-party payment processors
IT service providers and website hosts
Government bodies or regulators when legally required

All third parties are required to respect your data and process it in compliance with GDPR.

7. Data Retention

We retain personal data only for as long as necessary:

For the purposes outlined above
To comply with legal, accounting, or reporting obligations
For up to 6 years for order and financial records, unless longer retention is required

8. Data Security

We implement appropriate technical and organisational measures to protect your data against:

Unauthorised access
Loss, misuse, or alteration
Breach or theft

We regularly review our security procedures to maintain the integrity and confidentiality of your data.

9. Your Rights

Under GDPR, you have the right to:

Access a copy of your personal data
Correct or update inaccurate data
Request erasure (right to be forgotten)
Object to processing or restrict how we use your data
Data portability (to transfer your data elsewhere)
Withdraw consent at any time

To exercise your rights, please contact us at hello@theconvenienceshop.com. We aim to respond within one month.

10. Children’s Privacy

We do not knowingly collect data from children under 16 without parental consent. If we discover such data has been collected unintentionally, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and, where appropriate, notified to you via email or app notification.

12. Contact Us

For any questions, concerns or requests regarding your personal data, contact:

Data Protection Officer
Email: hello@theconvenienceshop.com
Convenience Shops & Supermarkets Head Office, No 8, Luqa Road, Qormi, Malta

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta.